Replacement Policy

We Want You to Receive Your GINNU in Perfect Condition

Every GINNU product is checked and packed before dispatch. If you receive a product with a manufacturing issue, physical damage, or another eligible problem, please contact us so our team can assist you.

Replacement Only

GINNU currently offers replacement instead of refunds or returns for eligible product issues.

We do not provide cash refunds for eligible replacement requests.

Eligibility

A replacement request may be considered when:

  • The product arrives damaged.
  • The product has a manufacturing defect.
  • The product received is incorrect.
  • An eligible product issue is identified after delivery.

The issue must be reported within 3 days of delivery.

Unboxing Evidence

For damage-related claims, we strongly recommend recording a continuous unboxing video from the moment the package is opened.

Photos and videos may be requested by our support team to verify the issue.

How to Request a Replacement

Contact GINNU Support within 3 days of delivery and provide:

  • Order number
  • Product/model name
  • Description of the issue
  • Clear photos of the product
  • Unboxing video, if available

Our team will review the request and guide you through the next steps.

Items That May Not Qualify

Replacement may not be available for issues caused by:

  • Accidental damage
  • Misuse or improper handling
  • Normal wear and tear
  • Unauthorized modifications or repairs
  • Damage caused after delivery
  • Failure to follow product instructions

Replacement Process

If your request is approved, we will provide instructions for the replacement process.

The replacement product may be the same model, subject to availability.

If the exact model is unavailable, our support team will discuss the available options with you.

Important

GINNU currently does not provide a warranty.

We are in the process of developing our dedicated service-support infrastructure. Any future warranty or service program will be communicated separately when officially available.

Need Help?

For assistance with a replacement request, contact GINNU Support and include your order number and product details.

Your GINNU. Our support.